View source for ITrack/IDispatch error 31837 - Failed to open the connection

[[Image:Idispatch31837.PNG]]

== Cause ==
This error occurs because the ODBC connection is not set up correctly.

== Solution ==
# Go into '''Control Panel > Administrative Tools > Data Sources (ODBC)'''
# Go to the '''System DSN''' tab. Make sure to set it up as a '''System DSN''' and '''NOT''' a User DSN. ([http://digital.ni.com/public.nsf/allkb/852559036FB6447380256ADF007C3964 Learn about the differences])
# Click the '''Configure...''' button on the right
# Make sure that everything is set up correctly
#* This includes ensuring that '''the ODBC datasource name matches the name of the database ITrack is currently connecting to'''.  If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'.

[[Category:ITrack/Printing Error Messages]]

[[Category:ITrack/Support]]