Failed to download the file - Revision history

Codeman at 14:20, 10 July 2020

2020-07-10T14:20:55Z

← Older revision		Revision as of 09:20, 10 July 2020
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	==Solution==		==Solution==
			* On slow connections you may hit the AU's timeout before the module is done downloading. Try going into the [updater] section of host.ini and increasing the value of the "auto_check_delay" setting.
	* Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.		* Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.
	* Another thing to check is that your updater settings are correct in host.ini. In the [general] section, the line should be updatedir=.\Updates. If there is a path to a directory in that setting, then ITrack may not be loading updates correctly because of spaces in the directory path.		* Another thing to check is that your updater settings are correct in host.ini. In the [general] section, the line should be updatedir=.\Updates. If there is a path to a directory in that setting, then ITrack may not be loading updates correctly because of spaces in the directory path.

Codeman: Updated information we found about this issue.

2015-07-08T21:50:46Z

Updated information we found about this issue.

← Older revision		Revision as of 16:50, 8 July 2015
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	==Solution==		==Solution==
	Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.		* Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.
			* Another thing to check is that your updater settings are correct in host.ini. In the [general] section, the line should be updatedir=.\Updates. If there is a path to a directory in that setting, then ITrack may not be loading updates correctly because of spaces in the directory path.

Jmckinstry at 19:24, 17 February 2014

2014-02-17T19:24:24Z

← Older revision		Revision as of 14:24, 17 February 2014
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	==Solution==		==Solution==
	~~If you ever run into this error, let Justin know. If Justin is unavailable, get Brian. Remind the lucky person that the issue is most likely networking/router~~-~~related.~~		Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.

	~~Document~~ your ~~success/failure here~~.

	~~In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue~~.

	~~==The Workaround==~~
	~~After getting Justin/Brian, here are the POSSIBLE steps for~~ a fix ~~(unconfirmed):~~

	*Change the ~~computer's IP address (either give it a static one, or change its location to a different outlet if possible)~~.
	*Restart/Power cycle router/switch/hub. If hub, find the ~~switch/router it connects~~ to ~~and cycle it too.~~
	*Play around with dhcpd.conf if necessary/possible.

	~~==Further things to try==~~
	~~Since the error is most likely network~~-~~related~~, ~~windows machines can try~~ the ~~following:~~
	*netsh interface ip delete arpcache
	*netsh interface ip delete neighbors
	*netsh interface ip delete destinationcache

Jmckinstry at 16:39, 2 May 2012

2012-05-02T16:39:36Z

← Older revision		Revision as of 11:39, 2 May 2012
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	*Restart/Power cycle router/switch/hub. If hub, find the switch/router it connects to and cycle it too.		*Restart/Power cycle router/switch/hub. If hub, find the switch/router it connects to and cycle it too.
	*Play around with dhcpd.conf if necessary/possible.		*Play around with dhcpd.conf if necessary/possible.

			==Further things to try==
			Since the error is most likely network-related, windows machines can try the following:
			*netsh interface ip delete arpcache
			*netsh interface ip delete neighbors
			*netsh interface ip delete destinationcache

Jmckinstry at 21:37, 24 April 2012

2012-04-24T21:37:13Z

← Older revision		Revision as of 16:37, 24 April 2012
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	[[Image:FailedToDownloadTheFile.png]]		[[Image:FailedToDownloadTheFile.png]]

	Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules)~~, and bears further investigation~~.		Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules).

	==Solution==		==Solution==
	~~Open update.log and see what the~~ error ~~message was~~. If ~~it doesn't include a number~~, ~~ask a dev~~.		If you ever run into this error, let Justin know. If Justin is unavailable, get Brian. Remind the lucky person that the issue is most likely networking/router-related.

	~~If you ever run into this error, let Brian know, according to him: "That error may be generally related to a query error."~~		Document your success/failure here.

	~~There is no real solution to this problem at this time~~.

	In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.		In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.

	==The Workaround==		==The Workaround==
	~~It makes me sad to have to write this: For now~~, ~~turn~~ the ~~user off in~~ the ~~Auto Updater and manually copy the latest binaries~~ to ~~their machine~~. ~~Next time they call~~ and ~~bitch about things being broken, do~~ it ~~again~~. ~~Do this until their is a real solution to this problem~~.		After getting Justin/Brian, here are the POSSIBLE steps for a fix (unconfirmed):

			*Change the computer's IP address (either give it a static one, or change its location to a different outlet if possible).
			*Restart/Power cycle router/switch/hub. If hub, find the switch/router it connects to and cycle it too.
			*Play around with dhcpd.conf if necessary/possible.

Jmckinstry at 00:30, 24 April 2012

2012-04-24T00:30:56Z

← Older revision		Revision as of 19:30, 23 April 2012
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	[[Image:FailedToDownloadTheFile.png]]		[[Image:FailedToDownloadTheFile.png]]

			Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules), and bears further investigation.

	==Solution==		==Solution==
			Open update.log and see what the error message was. If it doesn't include a number, ask a dev.

	If you ever run into this error, let Brian know, according to him: "That error may be generally related to a query error."		If you ever run into this error, let Brian know, according to him: "That error may be generally related to a query error."

Daytonlowell at 22:56, 29 March 2011

2011-03-29T22:56:00Z

← Older revision		Revision as of 17:56, 29 March 2011
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	==Solution==		==Solution==
			If you ever run into this error, let Brian know, according to him: "That error may be generally related to a query error."

	There is no real solution to this problem at this time.		There is no real solution to this problem at this time.

Daytonlowell at 18:56, 27 December 2010

2010-12-27T18:56:52Z

← Older revision		Revision as of 13:56, 27 December 2010
Line 10:		Line 10:

	In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.		In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.


	==The Workaround==		==The Workaround==
	It makes me sad to have to write this: For now, turn the user off in the Auto Updater and manually copy the latest binaries to their machine. Next time they call and bitch about things being broken, do it again. Do this until their is a real solution to this problem.		It makes me sad to have to write this: For now, turn the user off in the Auto Updater and manually copy the latest binaries to their machine. Next time they call and bitch about things being broken, do it again. Do this until their is a real solution to this problem.

Daytonlowell: /* Solution */

2010-12-27T18:56:42Z

Solution

← Older revision		Revision as of 13:56, 27 December 2010
Line 7:		Line 7:

	==Solution==		==Solution==
	There is no solution to this problem at this time.		There is no real solution to this problem at this time.

			In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.


			==The Workaround==
	It makes me sad to have to write this: For now, turn the user off in the Auto Updater and manually copy the latest binaries to their machine. Next time they call and bitch about things being broken, do it again. Do this until their is a real solution to this problem.		It makes me sad to have to write this: For now, turn the user off in the Auto Updater and manually copy the latest binaries to their machine. Next time they call and bitch about things being broken, do it again. Do this until their is a real solution to this problem.

Daytonlowell at 18:55, 27 December 2010

2010-12-27T18:55:23Z

← Older revision		Revision as of 13:55, 27 December 2010
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	Upon turning a user on in the Auto Updater system, they get the follow error when ITrack attempts to download an update:		Upon turning a user on in the Auto Updater system, they get the follow error when ITrack attempts to download an update:

	"Failed to download the file <filename> 2 times (No error provided.). Keep trying?"		'''"Failed to download the file <filename> 2 times (No error provided.). Keep trying?"'''

	[[Image:FailedToDownloadTheFile.png]]		[[Image:FailedToDownloadTheFile.png]]