ITrack/Error: Could not connect to primary database - Revision history

Daytonlowell at 16:45, 19 August 2009

2009-08-19T16:45:12Z

← Older revision		Revision as of 11:45, 19 August 2009
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	[[Category:ITrack/Problems/Error Messages]]		[[Category:ITrack/Problems/Error Messages]]
			[[Category:ITrack/Support]]

2009-08-19T15:53:45Z

Moved to the proper error messages category

← Older revision		Revision as of 10:53, 19 August 2009
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	## MySQL uses port 3306 by default		## MySQL uses port 3306 by default

	[[Category:~~MySQL~~ Error Messages ~~(ITrack)~~]]		[[Category:ITrack/Problems/Error Messages]]

2009-08-14T19:24:54Z

← Older revision		Revision as of 14:24, 14 August 2009
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	# Check to make sure that everything is correct in the [[ITrack/Host.ini Settings\|host.ini]] under the "database" section		# Check to make sure that everything is correct in the [[ITrack/Host.ini Settings\|host.ini]] under the "database" section
			# Confirm that the MySQL service is running on the server
	# Confirm that they have local network connectivity, perhaps a cable is unplugged?		# Confirm that they have local network connectivity, perhaps a cable is unplugged?
	# If the the server is at a different location, confirm that both locations have a working Internet connection.		# If the the server is at a different location, confirm that both locations have a working Internet connection.

2009-08-14T19:24:03Z

← Older revision		Revision as of 14:24, 14 August 2009
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	# Confirm that the Server and the Client firewalls are set to allow access		# Confirm that the Server and the Client firewalls are set to allow access
	## MySQL uses port 3306 by default		## MySQL uses port 3306 by default

			[[Category:MySQL Error Messages (ITrack)]]

2009-08-12T20:09:29Z

← Older revision		Revision as of 15:09, 12 August 2009
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	[[Image:Couldnotconnect.png\|414px\|thumb\|]Error: Could not connect to primary database]]		[[Image:Couldnotconnect.png\|414px\|thumb\|Error: Could not connect to primary database]]
	This error means that ~~for one reason or another,~~ ITrack can't connect to the ~~mysql database on the~~ server.		This error means that ITrack can't connect to the MySQL server.

	Possible solutions:		Possible solutions:
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	## If they are using a VPN to connect, confirm that is is also up and running on the server and the client.		## If they are using a VPN to connect, confirm that is is also up and running on the server and the client.
	# Confirm that the Server and the Client firewalls are set to allow access		# Confirm that the Server and the Client firewalls are set to allow access
	## ~~MySql~~ uses port 3306 by default		## MySQL uses port 3306 by default

2009-08-12T20:03:40Z

← Older revision		Revision as of 15:03, 12 August 2009
Line 8:		Line 8:
	# If the the server is at a different location, confirm that both locations have a working Internet connection.		# If the the server is at a different location, confirm that both locations have a working Internet connection.
	## If they are using a VPN to connect, confirm that is is also up and running on the server and the client.		## If they are using a VPN to connect, confirm that is is also up and running on the server and the client.
	# Confirm that the Server and the Client ~~firwalls~~ are ~~allowing~~ access		# Confirm that the Server and the Client firewalls are set to allow access
	## ~~Mysql~~ uses port 3306 by default		## MySql uses port 3306 by default

2009-08-12T20:02:47Z

← Older revision		Revision as of 15:02, 12 August 2009
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	[[Image:Couldnotconnect.png\|~~400px~~\|thumb\|]Error: Could not connect to primary database]		[[Image:Couldnotconnect.png\|414px\|thumb\|]Error: Could not connect to primary database]]
			This error means that for one reason or another, ITrack can't connect to the mysql database on the server.

			Possible solutions:

			# Check to make sure that everything is correct in the [[ITrack/Host.ini Settings\|host.ini]] under the "database" section
			# Confirm that they have local network connectivity, perhaps a cable is unplugged?
			# If the the server is at a different location, confirm that both locations have a working Internet connection.
			## If they are using a VPN to connect, confirm that is is also up and running on the server and the client.
			# Confirm that the Server and the Client firwalls are allowing access
			## Mysql uses port 3306 by default

2009-08-12T19:06:16Z

New page: [[Image:Couldnotconnect.png|400px|thumb|]Error: Could not connect to primary database]

New page

[[Image:Couldnotconnect.png|400px|thumb|]Error: Could not connect to primary database]