ITrack/How to change MAPI EMail preferences - Revision history

Dillon Sadofsky: /* Potential Issues */

2024-05-14T17:32:08Z

Potential Issues

← Older revision		Revision as of 12:32, 14 May 2024
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	** Something has gone wrong or changed with Outlook such that ITrack cannot talk to it. Read this article for how to fix it: https://support.netdocuments.com/hc/en-us/articles/205218570-MAPI-Error-26		** Something has gone wrong or changed with Outlook such that ITrack cannot talk to it. Read this article for how to fix it: https://support.netdocuments.com/hc/en-us/articles/205218570-MAPI-Error-26
	** You just need to navigate to a Windows system folder, rename a MAPI dll, close Outlook, relaunch it and let it repair the DLL.		** You just need to navigate to a Windows system folder, rename a MAPI dll, close Outlook, relaunch it and let it repair the DLL.

			* MapiSendMail failed
			** Documentation of codes: https://learn.microsoft.com/en-us/windows/win32/api/mapi/nc-mapi-mapisendmailw#return-value

	== Getting Office 365 to email from ITrack ==		== Getting Office 365 to email from ITrack ==

Dillon Sadofsky at 18:23, 19 February 2019

2019-02-19T18:23:36Z

← Older revision		Revision as of 13:23, 19 February 2019
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	*Port: 587		*Port: 587
	*Requires SSL (TLS): Yes		*Requires SSL (TLS): Yes

			==Advanced EMail Configuration==
			ITrack supports multiple email 'methods' in its email functionality. These can be set in the ini under [email] in the emailmethod setting.
			# MAPI (the default): this method supports HTML tags in the email and attachments. The mail is opened in the application configured in windows as the default mail client.
			# MAILTO or APP: this method builds and sends a 'mailto' link in windows. This is generally handled by the windows default email application. Depending on the mail client, attachments may be supported with this method, but it generally is not.
			# HTML: this method relies on sending the mail with an HTML template through MS Outlook. This is the only method where the partsemailtemplate ini setting is used as a email template. Also, in this method, the emailexecutable ini setting is used to say where OUTLOOK.EXE is on the local machine.

Nenjin: /* Potential Issues */

2018-01-10T16:50:16Z

Potential Issues

← Older revision		Revision as of 11:50, 10 January 2018
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	** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.		** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.
	** [[File:errorCode11.png]]		** [[File:errorCode11.png]]

			* MapiSendMail Failed. Error 26.
			** Something has gone wrong or changed with Outlook such that ITrack cannot talk to it. Read this article for how to fix it: https://support.netdocuments.com/hc/en-us/articles/205218570-MAPI-Error-26
			** You just need to navigate to a Windows system folder, rename a MAPI dll, close Outlook, relaunch it and let it repair the DLL.

	== Getting Office 365 to email from ITrack ==		== Getting Office 365 to email from ITrack ==

Codeman: /* Getting Office 365 to email from ITrack */

2016-10-24T19:20:13Z

Getting Office 365 to email from ITrack

← Older revision		Revision as of 14:20, 24 October 2016
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	The difficult part is getting the email account set up so that it can be used by the program. The setup for the email account will depend upon however it was initially configured, but here are some common incoming and outgoing server names and ports for Office 365:		The difficult part is getting the email account set up so that it can be used by the program. The setup for the email account will depend upon however it was initially configured, but here are some common incoming and outgoing server names and ports for Office 365:

	Incoming Mail (IMAP) Server:		'''Incoming Mail (IMAP) Server:'''
	Server name: outlook.office365.com		*Server name: outlook.office365.com
	Port: 993		*Port: 993
	Requires SSL (TLS): Yes		*Requires SSL (TLS): Yes

	Incoming Mail (POP) Server:		'''Incoming Mail (POP) Server:'''
	Server name: outlook.office365.com		*Server name: outlook.office365.com
	Port: 995		*Port: 995
	Requires SSL (TLS): Yes		*Requires SSL (TLS): Yes

	Outgoing Mail (SMTP) Server:		'''Outgoing Mail (SMTP) Server:'''
	Server name: smtp.office365.com		*Server name: smtp.office365.com
	Port: 587		*Port: 587
	Requires SSL (TLS): Yes		*Requires SSL (TLS): Yes

Codeman: /* Getting Office 365 to email from ITrack */

2016-10-24T19:19:27Z

Getting Office 365 to email from ITrack

← Older revision		Revision as of 14:19, 24 October 2016
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	== Getting Office 365 to email from ITrack ==		== Getting Office 365 to email from ITrack ==
	To get Office 365 to email from ITrack you need to ~~use Thunderbird~~ as ~~the~~ middle-man.		To get Office 365 to email from ITrack you need to have an email program on your computer to act as a middle-man. ITrack can not grab email information from a web browser, so the email account needs to be set up on a program like Mozilla Thunderbird, Windows Live Mail (for Windows 7), or Mail (for Windows 10). Once the email account is set up on that program then you need to set up the program as the default mail application. Whenever you click an 'Email' button in ITrack it will launch the default mail application.
	~~# Download~~ Mozilla Thunderbird on the ~~user~~'~~s computer~~.
	~~# Get~~ the ~~user's~~ email ~~address/password~~		The difficult part is getting the email account set up so that it can be used by the program. The setup for the email account will depend upon however it was initially configured, but here are some common incoming and outgoing server names and ports for Office 365:
	~~# Follow these instructions: http://~~it.~~ucmerced.edu/get-help/guides-faqs/emailcalendar/office-365-emailcalendar-configuration/thunderbird-windows~~
	~~{{Tip\|Note that~~ the incoming and outgoing ~~servers are both pod51011~~.outlook.com}}		Incoming Mail (IMAP) Server:
			Server name: outlook.office365.com
			Port: 993
			Requires SSL (TLS): Yes

			Incoming Mail (POP) Server:
			Server name: outlook.office365.com
			Port: 995
			Requires SSL (TLS): Yes

			Outgoing Mail (SMTP) Server:
			Server name: smtp.office365.com
			Port: 587
			Requires SSL (TLS): Yes

Codeman: Additional info about emailing from ITrack with Office 365

2014-05-29T21:12:15Z

Additional info about emailing from ITrack with Office 365

← Older revision		Revision as of 16:12, 29 May 2014
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	** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.		** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.
	** [[File:errorCode11.png]]		** [[File:errorCode11.png]]

			== Getting Office 365 to email from ITrack ==
			To get Office 365 to email from ITrack you need to use Thunderbird as the middle-man.
			# Download Mozilla Thunderbird on the user's computer.
			# Get the user's email address/password
			# Follow these instructions: http://it.ucmerced.edu/get-help/guides-faqs/emailcalendar/office-365-emailcalendar-configuration/thunderbird-windows
			{{Tip\|Note that the incoming and outgoing servers are both pod51011.outlook.com}}

Codeman: Just adding a quick bit of info to make a solution easier for me (and hopefully someone else) to understand.

2011-10-13T15:41:32Z

Just adding a quick bit of info to make a solution easier for me (and hopefully someone else) to understand.

← Older revision		Revision as of 10:41, 13 October 2011
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	==Potential Issues==		==Potential Issues==
	===Operation Failed===		===Operation Failed===
	* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]		* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. (On the Processes tab of the Task Manager, if there are two OUTLOOK.EXEs, then one of the processes needs to be ended) [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]
	* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.		* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.


	* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11(attachment not found).		* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11(attachment not found).
	** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.		** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.
	** [[File:errorCode11.png]]		** [[File:errorCode11.png]]

Daytonlowell: /* Operation Failed */

2011-09-06T19:08:27Z

Operation Failed

← Older revision		Revision as of 14:08, 6 September 2011
Line 21:		Line 21:
	* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]		* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]
	* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.		* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.
	* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11.		* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11(attachment not found).
	** Error code 11 means attachment not found		** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.
	*** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.		** [[File:errorCode11.png]]
	**** [[File:errorCode11.png]]

Daytonlowell: /* Operation Failed */

2011-09-06T19:07:58Z

Operation Failed

← Older revision		Revision as of 14:07, 6 September 2011
Line 22:		Line 22:
	* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.		* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.
	* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11.		* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11.
	[[File:errorCode11.png]]		** Error code 11 means attachment not found
			*** There may be a bug in ITrack where it cannot use a relative path to attach images to an email. To fix, set the images directory path to be absolute instead of relative.
			**** [[File:errorCode11.png]]

Codeman: A mapi error I ran into

2011-09-06T18:50:34Z

A mapi error I ran into

← Older revision		Revision as of 13:50, 6 September 2011
Line 21:		Line 21:
	* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]		* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html More info]
	* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.		* It might mean that the '''partsemailtemplate''' setting in their '''host.ini''' > '''email''' section is set to a path/file that doesn't exist. Just set it to empty.
			* There might be an error when Mapi tries adding attachments to the email: Unable to send email, MapiSendMail failed. Error Code 11.
			[[File:errorCode11.png]]