ITrack/ITrack has encountered a critical error - Revision history

Codeman: I tried the solution listed and found a few problems with it, so I corrected it!

2010-01-27T21:28:35Z

I tried the solution listed and found a few problems with it, so I corrected it!

← Older revision		Revision as of 16:28, 27 January 2010
Line 7:		Line 7:

	== Solution: ==		== Solution: ==
	For ISoft customers:		* For ISoft customers:
	If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.		If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.

	For ISoft employees:		* For ISoft employees:
	Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then ~~the quickest~~ way to fix this problem is to ~~set~~ the ~~numbers of extensions to load (in host~~.~~ini) to 3~~ and ~~then transfer over the files:~~		Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then one way to fix this problem is to transfer over all of the .dlls and itrack.exe from your ITrack directory, then place them in the customer's ITrack directory.
	* itrack.exe
	* itsqlframework.dll
	* itmysqlconnection_d.dll

	~~This should allow~~ ITrack ~~to open~~, ~~and from there you can go to '''Edit >> Options >> Check for Updates''~~'.








	[[Category:ITrack/Problems/Error Messages]]		[[Category:ITrack/Problems/Error Messages]]

Daytonlowell: /* Solution: */

2010-01-25T18:50:57Z

Solution:

← Older revision		Revision as of 13:50, 25 January 2010
Line 11:		Line 11:

	For ISoft employees:		For ISoft employees:
	Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then the quickest way to fix this problem is to transfer over the files:		Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then the quickest way to fix this problem is to set the numbers of extensions to load (in host.ini) to 3 and then transfer over the files:
	* itrack.exe		* itrack.exe
	* itsqlframework.dll		* itsqlframework.dll
	* itmysqlconnection_d.dll		* itmysqlconnection_d.dll

	This should allow ITrack to open, and from there you can go to '''Edit >> Options >> Check for Updates'''.		This should allow ITrack to open, and from there you can go to '''Edit >> Options >> Check for Updates'''.

Codeman: Adding a little more detail to this problem; stuff that I found useful while fixing it

2010-01-22T17:54:12Z

Adding a little more detail to this problem; stuff that I found useful while fixing it

← Older revision		Revision as of 12:54, 22 January 2010
Line 1:		Line 1:
	[[Image:Critical_error.png\|~~right~~]]		[[Image:Critical_error.png\|center]]

	== Problem ==		== Problem: ==
	There are many possible causes for this (usually rare) error message.		There are many possible causes for this (usually rare) error message.

	One of the most probable causes is that some of the ITrack binaries are out of date.		One of the most probable causes is that some of the ITrack binaries are out of date.

	== Solution ==		== Solution: ==
	~~Making~~ sure that you are using a fully updated version of ITrack.		For ISoft customers:
			If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.

			For ISoft employees:
			Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then the quickest way to fix this problem is to transfer over the files:
			* itrack.exe
			* itsqlframework.dll
			* itmysqlconnection_d.dll
			This should allow ITrack to open, and from there you can go to '''Edit >> Options >> Check for Updates'''.






	~~If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.~~


	[[Category:ITrack/Problems/Error Messages]]		[[Category:ITrack/Problems/Error Messages]]

Duff at 23:51, 11 January 2010

2010-01-11T23:51:28Z

← Older revision		Revision as of 18:51, 11 January 2010
Line 1:		Line 1:
	[[Image:Critical_error.png\|~~frame\|center\|400px~~]]		[[Image:Critical_error.png\|right]]

	===~~'''Problem:'''~~===		== Problem ==
	~~The customer has~~ a ~~bad~~ .~~dll in their ITrack directory~~.		There are many possible causes for this (usually rare) error message.

			One of the most probable causes is that some of the ITrack binaries are out of date.

			== Solution ==
			Making sure that you are using a fully updated version of ITrack.

			If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.

	~~==='''Solution:'''===~~
	*The fast way: Find the zip file of .dlls on tools.isoftdata.com
	*The slow (slightly more correct) way: Transfer all of the .dlls from your ITrack directory into theirs.

	[[Category:ITrack/Problems/Error Messages]]		[[Category:ITrack/Problems/Error Messages]]

Codeman: An error I found while tech-supporting

2010-01-11T22:15:19Z

An error I found while tech-supporting

New page

[[Image:Critical_error.png|frame|center|400px]]

==='''Problem:'''===
The customer has a bad .dll in their ITrack directory.

==='''Solution:'''===
*The fast way: Find the zip file of .dlls on tools.isoftdata.com
*The slow (slightly more correct) way: Transfer all of the .dlls from your ITrack directory into theirs.

[[Category:ITrack/Problems/Error Messages]]