Known Ebay Problems - Revision history

Hheffelbower: /* TurboLister HTML Problems */

2016-08-03T19:57:23Z

TurboLister HTML Problems

← Older revision		Revision as of 14:57, 3 August 2016
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	====Similar Problems====		====Similar Problems====
	ITrack ~~ebay~~ Template is wrong or wrong ITrack ~~ebay~~ Template is being used		ITrack eBay Template is wrong or wrong ITrack eBay Template is being used

	==Image Problems==		==Image Problems==

Codeman: Solution to a wacked out problem I saw on a customer's computer.

2013-12-27T15:06:27Z

Solution to a wacked out problem I saw on a customer's computer.

← Older revision		Revision as of 10:06, 27 December 2013
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	# (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly		# (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
	# Get TurboLister User File, Information, Settings, and Templates to test independently		# Get TurboLister User File, Information, Settings, and Templates to test independently

			== Turbo Lister won't load the log in page ==
			Once Turbo Lister is installed on the customer's computer, sometimes it will not load the dialog that allows the user to sign into their ebay account. Instead, a blank white screen appears. This is because Turbo Lister uses Internet Explorer on it's credentials page. If the sign in page is not loading, check that Internet Explorer is functioning properly.

Duff: Misspelling, formatting

2013-09-18T19:39:46Z

Misspelling, formatting

← Older revision		Revision as of 14:39, 18 September 2013
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	~~==Ebay Listing Problems==~~		This wiki is for fixes to common (but show stopping) problems with our ebay extension and TurboLister
	This wiki is for fixes to common (but show stopping) problems with our ebay ~~extnesion~~ and TurboLister

	==TurboLister HTML Problems==		==TurboLister HTML Problems==
	===Not Displaying Correctly===		===Not Displaying Correctly===
	*'''Cause~~'''~~		====Cause====
	Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.		Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.

	*'''Resolution~~'''~~		====Resolution====
	One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.		One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.

	*'''Similar Problems~~'''~~		====Similar Problems====
	Problem is HTML or JavaScript related.		Problem is HTML or JavaScript related.

	===Template===		===Template===
	*'''Cause~~'''~~		====Cause====
	Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.		Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.

	*'''Resolution~~'''~~		====Resolution====
	The fix is to delete or change the TurboLister template.		The fix is to delete or change the TurboLister template.

	*'''Similar Problems~~'''~~		====Similar Problems====
	ITrack ebay Template is wrong or wrong ITrack ebay Template is being used		ITrack ebay Template is wrong or wrong ITrack ebay Template is being used

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	===Preview Image not Showing up===		===Preview Image not Showing up===
	*'''Cause~~'''~~		====Cause====
	This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini		This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini

	*'''Resolution~~'''~~		====Resolution====
	Change the directory where ITrack looks for and saves images		Change the directory where ITrack looks for and saves images

	===No Images Show up===		===No Images Show up===
	*'''Cause~~'''~~		====Cause====
	This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers		This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers

	*'''Resolution~~'''~~		====Resolution====
	Re-sync their images and make sure Replikwando is working		Re-sync their images and make sure Replikwando is working

	==Steps for Debugging TurboLister Problems==		==Steps for Debugging TurboLister Problems==
	1. Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present		# Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present
			# Check to see if TurboLister is Throwing any Errors
	2. Check to see if TurboLister is Throwing any Errors		# Check Listing in TurboLister to make sure all values are correct and present
			# Make sure a TurboLister Template isn't interfering with Values sent from ITrack
	3. Check Listing in TurboLister to make sure all values are correct and present		# (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
			# Get TurboLister User File, Information, Settings, and Templates to test independently
	4. Make sure a TurboLister Template isn't interfering with Values sent from ITrack

	5. (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly

	6. Get TurboLister User File, Information, Settings, and Templates to test independently

Spatras: /* Image Problems */

2013-09-11T17:24:20Z

Image Problems

← Older revision		Revision as of 12:24, 11 September 2013
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	==Image Problems==		==Image Problems==
			Before anything make sure all links look like: "http://www.cyclerecyclers.net/image.php?productcode={?ProductCode}&inventoryid={?PartNum}&imageid={X}" and X is replaced by a number that is greater than 0

	===Preview Image not Showing up===		===Preview Image not Showing up===
	*'''Cause'''		*'''Cause'''

Spatras: Created page with "==Ebay Listing Problems== This wiki is for fixes to common (but show stopping) problems with our ebay extnesion and TurboLister ==TurboLister HTML Problems== ===Not Displaying C..."

2013-09-10T23:57:19Z

Created page with "==Ebay Listing Problems== This wiki is for fixes to common (but show stopping) problems with our ebay extnesion and TurboLister ==TurboLister HTML Problems== ===Not Displaying C..."

New page

==Ebay Listing Problems==
This wiki is for fixes to common (but show stopping) problems with our ebay extnesion and TurboLister

==TurboLister HTML Problems==
===Not Displaying Correctly===
*'''Cause'''
Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.

*'''Resolution'''
One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.

*'''Similar Problems'''
Problem is HTML or JavaScript related.

===Template===
*'''Cause'''
Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.

*'''Resolution'''
The fix is to delete or change the TurboLister template.

*'''Similar Problems'''
ITrack ebay Template is wrong or wrong ITrack ebay Template is being used

==Image Problems==
===Preview Image not Showing up===
*'''Cause'''
This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini

*'''Resolution'''
Change the directory where ITrack looks for and saves images

===No Images Show up===
*'''Cause'''
This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers

*'''Resolution'''
Re-sync their images and make sure Replikwando is working

==Steps for Debugging TurboLister Problems==
1. Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present

2. Check to see if TurboLister is Throwing any Errors

3. Check Listing in TurboLister to make sure all values are correct and present

4. Make sure a TurboLister Template isn't interfering with Values sent from ITrack

5. (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly

6. Get TurboLister User File, Information, Settings, and Templates to test independently