Difference between revisions of "ITrack/Error: Could not connect to primary database"
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[[Image:Couldnotconnect.png| | [[Image:Couldnotconnect.png|414px|thumb|]Error: Could not connect to primary database]] | ||
This error means that for one reason or another, ITrack can't connect to the mysql database on the server. | |||
Possible solutions: | |||
# Check to make sure that everything is correct in the [[ITrack/Host.ini Settings|host.ini]] under the "database" section | |||
# Confirm that they have local network connectivity, perhaps a cable is unplugged? | |||
# If the the server is at a different location, confirm that both locations have a working Internet connection. | |||
## If they are using a VPN to connect, confirm that is is also up and running on the server and the client. | |||
# Confirm that the Server and the Client firwalls are allowing access | |||
## Mysql uses port 3306 by default | |||
Revision as of 14:02, 12 August 2009
This error means that for one reason or another, ITrack can't connect to the mysql database on the server.
Possible solutions:
- Check to make sure that everything is correct in the host.ini under the "database" section
- Confirm that they have local network connectivity, perhaps a cable is unplugged?
- If the the server is at a different location, confirm that both locations have a working Internet connection.
- If they are using a VPN to connect, confirm that is is also up and running on the server and the client.
- Confirm that the Server and the Client firwalls are allowing access
- Mysql uses port 3306 by default
