Difference between revisions of "ITrack/Error: Could not connect to primary database"
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# If the the server is at a different location, confirm that both locations have a working Internet connection. | # If the the server is at a different location, confirm that both locations have a working Internet connection. | ||
## If they are using a VPN to connect, confirm that is is also up and running on the server and the client. | ## If they are using a VPN to connect, confirm that is is also up and running on the server and the client. | ||
# Confirm that the Server and the Client | # Confirm that the Server and the Client firewalls are set to allow access | ||
## | ## MySql uses port 3306 by default | ||
Revision as of 14:03, 12 August 2009
This error means that for one reason or another, ITrack can't connect to the mysql database on the server.
Possible solutions:
- Check to make sure that everything is correct in the host.ini under the "database" section
- Confirm that they have local network connectivity, perhaps a cable is unplugged?
- If the the server is at a different location, confirm that both locations have a working Internet connection.
- If they are using a VPN to connect, confirm that is is also up and running on the server and the client.
- Confirm that the Server and the Client firewalls are set to allow access
- MySql uses port 3306 by default
