Difference between revisions of "ITrack/How to change MAPI EMail preferences"
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=What is MAPI?= | ==What is MAPI?== | ||
MAPI, the Messaging Application Program Interface, is a way for us to tell Windows to do email-related things. Essentially, we tell Windows, "Open an email!" and it follows its own configuration for how to do so. | MAPI, the Messaging Application Program Interface, is a way for us to tell Windows to do email-related things. Essentially, we tell Windows, "Open an email!" and it follows its own configuration for how to do so. | ||
=Why would I want to change this?= | ==Why would I want to change this?== | ||
Some portions of ITrack (AX, Pro, and Enterprise) can create specialized email content for you, mostly for sending to customers. If there's a button that says EMAIL on it, it most likely uses MAPI. In the case where you want it to open a different email interface, instead of the default one Windows provides, this lets you do it! | Some portions of ITrack (AX, Pro, and Enterprise) can create specialized email content for you, mostly for sending to customers. If there's a button that says EMAIL on it, it most likely uses MAPI. In the case where you want it to open a different email interface, instead of the default one Windows provides, this lets you do it! | ||
=How to change MAPI settings= | ==How to change MAPI settings== | ||
==Vista/Windows 7== | ===Vista/Windows 7=== | ||
#Click the Start button at the edge of your taskbar. | #Click the Start button at the edge of your taskbar. | ||
#Go to Control Panel | #Go to Control Panel | ||
| Line 16: | Line 16: | ||
#Scroll to 'Choose a default e-mail program' and expand it if there are no options there | #Scroll to 'Choose a default e-mail program' and expand it if there are no options there | ||
#Choose what you want to use instead, and press OK | #Choose what you want to use instead, and press OK | ||
==Potential Issues== | |||
===Operation Failed=== | |||
* You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. More info: [http://forums.techguy.org/web-email/370617-solved-outlook-operation-failed.html] | |||
* It might mean that the partsemailtemplate setting in the host file email section is set to a path/file that doesn't exist. | |||
Revision as of 15:38, 1 June 2011
What is MAPI?
MAPI, the Messaging Application Program Interface, is a way for us to tell Windows to do email-related things. Essentially, we tell Windows, "Open an email!" and it follows its own configuration for how to do so.
Why would I want to change this?
Some portions of ITrack (AX, Pro, and Enterprise) can create specialized email content for you, mostly for sending to customers. If there's a button that says EMAIL on it, it most likely uses MAPI. In the case where you want it to open a different email interface, instead of the default one Windows provides, this lets you do it!
How to change MAPI settings
Vista/Windows 7
- Click the Start button at the edge of your taskbar.
- Go to Control Panel
- Click 'Default Programs'
- If you don't see this setting, look for 'View By' and set it to 'Large Icons'
- If THAT doesn't work, look for 'Classic View' and click on it
- Click 'Set program access and computer defaults'
- Click the double-arrow on 'Custom'
- Scroll to 'Choose a default e-mail program' and expand it if there are no options there
- Choose what you want to use instead, and press OK
Potential Issues
Operation Failed
- You might get this error in ITrack when the user is using Outlook, it means that their are two copies of Outlook running, close one. More info: [1]
- It might mean that the partsemailtemplate setting in the host file email section is set to a path/file that doesn't exist.
