Difference between revisions of "ITrack/Crystal Reports Logon Failed"

Latest revision as of 15:17, 18 January 2012

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-This error occurs when printing a report.
+#REDIRECT [[ITrack/IDispatch error 31816 - Logon failed]]
-==Cause==
-This error probably means that [[Crystal Reports]] is trying and failing to log into the MySQL server using an ODBC connection.
-==Solution==
-The first thing to do is check the ODBC connection on the computer with the error, and make sure these settings are properly configured:
-* Host
-* Username
-* Port
-If ITrack can connect, but Crystal Reports (through the ODBC connection) can not, the problem almost always has to do with the settings for the ODBC connection.
-It is also possible that some sort of software firewall could be blocking ODBC, but not ITrack itself.
-[[Category:Error Messages (ITrack)]]
-[[Category:Printing Error Messages (ITrack)]]