Difference between revisions of "ITrack/Error Loading VIN Power"
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== Cause == | == Cause == | ||
This error is usually indicative of one of | This error is usually indicative of one of these things: | ||
* The VinPower path in the host file isn't pointed to the correct directory of the vin power files | * The VinPower path in the host file isn't pointed to the correct directory of the vin power files | ||
* vp_lib6.dll needs to be registered | * vp_lib6.dll needs to be registered | ||
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To register vp_lib6.dll, open up the command prompt and run '''regsvr32 <path of vin power files>\vp_lib6.dll''' | To register vp_lib6.dll, open up the command prompt and run '''regsvr32 <path of vin power files>\vp_lib6.dll''' | ||
* If there are spaces in the direct path, make sure to put quotation marks around the path. Ex: "C:\Program Files\ISoft Data Systems\ITrack Pro\Vinpower" | * If there are spaces in the direct path, make sure to put quotation marks around the path. Ex: "C:\Program Files\ISoft Data Systems\ITrack Pro\Vinpower" | ||
In Pro, check useroption WHERE `option` LIKE '%vinpowerid%'. The value should be: F2USNEC12F. If it is not, update to that value and relaunch ITrack. | |||
[[Category:ITrack/Problems/Error Messages]] | [[Category:ITrack/Problems/Error Messages]] | ||
[[Category:ITrack/Support]] | [[Category:ITrack/Support]] | ||
Latest revision as of 14:03, 12 August 2015
This error will sometimes occur when initializing the vehicle screen (or any screen that uses the VinPower library).
Cause
This error is usually indicative of one of these things:
- The VinPower path in the host file isn't pointed to the correct directory of the vin power files
- vp_lib6.dll needs to be registered
- The VinPower data files are incomplete or need to be updated (should be more than a dozen)
- The VINPower Developer code needs to be updated in the database.
Solution
To make sure that the VinPower path is correct, check the datapath element in the [vinpower] section of the host.ini file. It should refer to a directory containing VinPower files, usually in a folder called "vinpower" or "data" in the ITrack folder.
To register vp_lib6.dll, open up the command prompt and run regsvr32 <path of vin power files>\vp_lib6.dll
- If there are spaces in the direct path, make sure to put quotation marks around the path. Ex: "C:\Program Files\ISoft Data Systems\ITrack Pro\Vinpower"
In Pro, check useroption WHERE `option` LIKE '%vinpowerid%'. The value should be: F2USNEC12F. If it is not, update to that value and relaunch ITrack.
