Difference between revisions of "ITrack/Crystal Reports Logon Failed"

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This error occurs when printing a report.
#REDIRECT [[ITrack/IDispatch error 31816 - Logon failed]]
 
==Cause==
This error probably means that [[Crystal Reports]] is trying and failing to log into the MySQL server using an [[ITrack\ODBC|ODBC]] connection.
 
==Solution==
The first thing to do is check the ODBC connection on the computer with the error, and make sure these settings are properly configured:
* Host
* Username
* Port
 
If ITrack can connect, but Crystal Reports (through the ODBC connection) can not, the problem almost always has to do with the settings for the ODBC connection.
 
It is also possible that some sort of software firewall could be blocking ODBC, but not ITrack itself.
 
[[Category:Error Messages (ITrack)]]
[[Category:Printing Error Messages (ITrack)]]

Latest revision as of 15:17, 18 January 2012

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