Difference between revisions of "Known Ebay Problems"
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This wiki is for fixes to common (but show stopping) problems with our ebay extension and TurboLister | |||
This wiki is for fixes to common (but show stopping) problems with our ebay | |||
==TurboLister HTML Problems== | ==TurboLister HTML Problems== | ||
===Not Displaying Correctly=== | ===Not Displaying Correctly=== | ||
====Cause==== | |||
Sometimes HTML won't display correctly if it has certain Javascript or CSS elements. | Sometimes HTML won't display correctly if it has certain Javascript or CSS elements. | ||
====Resolution==== | |||
One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser. | One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser. | ||
====Similar Problems==== | |||
Problem is HTML or JavaScript related. | Problem is HTML or JavaScript related. | ||
===Template=== | ===Template=== | ||
====Cause==== | |||
Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed. | Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed. | ||
====Resolution==== | |||
The fix is to delete or change the TurboLister template. | The fix is to delete or change the TurboLister template. | ||
====Similar Problems==== | |||
ITrack | ITrack eBay Template is wrong or wrong ITrack eBay Template is being used | ||
==Image Problems== | ==Image Problems== | ||
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===Preview Image not Showing up=== | ===Preview Image not Showing up=== | ||
====Cause==== | |||
This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini | This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini | ||
====Resolution==== | |||
Change the directory where ITrack looks for and saves images | Change the directory where ITrack looks for and saves images | ||
===No Images Show up=== | ===No Images Show up=== | ||
====Cause==== | |||
This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers | This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers | ||
====Resolution==== | |||
Re-sync their images and make sure Replikwando is working | Re-sync their images and make sure Replikwando is working | ||
==Steps for Debugging TurboLister Problems== | ==Steps for Debugging TurboLister Problems== | ||
# Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present | |||
# Check to see if TurboLister is Throwing any Errors | |||
# Check Listing in TurboLister to make sure all values are correct and present | |||
# Make sure a TurboLister Template isn't interfering with Values sent from ITrack | |||
# (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly | |||
# Get TurboLister User File, Information, Settings, and Templates to test independently | |||
== Turbo Lister won't load the log in page == | |||
Once Turbo Lister is installed on the customer's computer, sometimes it will not load the dialog that allows the user to sign into their ebay account. Instead, a blank white screen appears. This is because Turbo Lister uses Internet Explorer on it's credentials page. If the sign in page is not loading, check that Internet Explorer is functioning properly. | |||
Latest revision as of 13:57, 3 August 2016
This wiki is for fixes to common (but show stopping) problems with our ebay extension and TurboLister
TurboLister HTML Problems
Not Displaying Correctly
Cause
Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.
Resolution
One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.
Similar Problems
Problem is HTML or JavaScript related.
Template
Cause
Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.
Resolution
The fix is to delete or change the TurboLister template.
Similar Problems
ITrack eBay Template is wrong or wrong ITrack eBay Template is being used
Image Problems
Before anything make sure all links look like: "http://www.cyclerecyclers.net/image.php?productcode={?ProductCode}&inventoryid={?PartNum}&imageid={X}" and X is replaced by a number that is greater than 0
Preview Image not Showing up
Cause
This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini
Resolution
Change the directory where ITrack looks for and saves images
No Images Show up
Cause
This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers
Resolution
Re-sync their images and make sure Replikwando is working
Steps for Debugging TurboLister Problems
- Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present
- Check to see if TurboLister is Throwing any Errors
- Check Listing in TurboLister to make sure all values are correct and present
- Make sure a TurboLister Template isn't interfering with Values sent from ITrack
- (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
- Get TurboLister User File, Information, Settings, and Templates to test independently
Turbo Lister won't load the log in page
Once Turbo Lister is installed on the customer's computer, sometimes it will not load the dialog that allows the user to sign into their ebay account. Instead, a blank white screen appears. This is because Turbo Lister uses Internet Explorer on it's credentials page. If the sign in page is not loading, check that Internet Explorer is functioning properly.
