ITrack LX support

Support Information for ITrack LX

Do not let the Bar Code Scanner lose power

Tip

IF THE SYMBOL LOSES POWER FOR MORE THAN 30 MINUTES THEN WE WILL HAVE TO REINSTALL THE OPERATING SYSTEM!

Login Screen

• If the login screen does not properly fit the screen: Go to Menu >> Display >> Fit to screen

Bar Code Information

• Bar codes will not scan properly unless the pre/post tags are before/after the bar code number

Pre/Post Tag -> :$:

• Bar Codes must also have an asterisk (*) at the front and back of the bar code

My bar code isn't scanning

• Open up the "notes" program and try scanning a bar code. If the scanner is working properly then text should show up; if no text appears then you know that the scanner is not working correctly.

Seeing what the customer sees

• To view the customer's screen (similar to what is done with Instant VNC or Remote Desktop Connection), you will need both Activesynch and MyMobiler.exe.
• Have the customer give you a VNC connection, then install ActiveSync first, followed by MyMobiler. Once everything is set up, this will allow you to remotely view the Symbol.
• For Windows Vista and Windows 7 you will want to use Windows Mobile Device Center instead of ActiveSynch. Windows Mobile Device Center can be found in File's replacement under ITRACK\Utilities.

If the keys on the Symbol are not working

• The Keylock feature may be enabled; have the customer look on the bottom right side of the device. There should be a small switch on the machine itself - if the switch is in the 'Up' postion (that should have a picture of a lock next to it) then Keylock is enabled and the customer needs to press the switch to the down position to release the Keylock.

If you need to restart the Symbol

• On the back of the machine there will be a small button around the middle of the right side. If this button is pressed it will restart the Symbol. Note: You will need a pencil or paperclip to press in the Reset Button.

I scanned parts out in the yard, but I can't find them once I get back within internet range

• ITrack LX has a feature where it will store information about parts, even if there is no internet connection available. Those parts will then be uploaded once an internet signal is found.
• Refresh the page and the parts should appear.

The device finds the wireless signal, but won't connect to the internet

• Check if 'Flight Mode' is on (If so, there will be two circling arrows next to the volume icon). Flight mode turns off all transmitting/receiving functions, thus disabling internet on the Symbol. To turn off flight mode:

1. Reset the Symbol
2. If that doesn't work, pull the battery for a few seconds, and replace the battery (Warning: you might lose any stored information on the Symbol)

My device is having trouble with WPA

• The Symbol gets a bit grumpy when WPA is used. It behaves a lot better for WEP.
• Whatever the case is, the wireless settings on the Symbol should match the settings on the router. To check the settings on the Symbol, click on the wireless icon in the bottom right corner of the screen and select WLAN Profiles.

My Symbol is Stuck inside Avalanche

• The Avalanche exit passowrd is "leave".

Where to find Opera for the handheld device

\\file\ToolsUpdates\Opera\opera_wm2003_ppc_865b.cab

The scanner stopped working

If the scanning device on the Symbol stopped working and the screen displays "Cannot enable scanner A0000000C" whenever the Symbol is reset, here is what you can do to fix that:

• Check the Beam Application settings in the Connections tab of the Settings menu and make sure "Receive all incoming beams" is unchecked.
• If that doesn't work you will need to cold boot the Symbol (Hold down the Right Scan and Power buttons, and press in the Reset button on the back of the device all at the same time). Warning: performing a cold boot will wipe out all of the programs you have stored on the handheld and set it back to factory defaults.
• Once the device boots back up the scanner should work again, but you will need to reinstall Opera because the version of Internet Explorer that comes with the MC50 does not handle javascript very well.
• To reinstall Opera, download it onto your computer from here, then bring up ActiveSynch on the computer where the Symbol is connected to and go to File >> Explore, then copy/paste Opera onto the device.
• Now that the file is on the Symbol we need to run it. Inside of the handheld, go to File Explorer and open the Opera installer. Opera should install itself on the device, and you will need to configure a few things: Bookmark the ITrack LX Login page, set the browser to fit the screen, and register Opera so that it won't stop working after 30 days.

(Original Image Courtesy of http://www.tracen.com/store/?ProductID=MC5040-PQ0DBQEA7WR)