Difference between revisions of "ITrack/ITrack has encountered a critical error"
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(Adding a little more detail to this problem; stuff that I found useful while fixing it) |
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[[Image:Critical_error.png| | [[Image:Critical_error.png|center]] | ||
== Problem == | == Problem: == | ||
There are many possible causes for this (usually rare) error message. | There are many possible causes for this (usually rare) error message. | ||
One of the most probable causes is that some of the ITrack binaries are out of date. | One of the most probable causes is that some of the ITrack binaries are out of date. | ||
== Solution == | == Solution: == | ||
For ISoft customers: | |||
If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred. | |||
For ISoft employees: | |||
Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then the quickest way to fix this problem is to transfer over the files: | |||
* itrack.exe | |||
* itsqlframework.dll | |||
* itmysqlconnection_d.dll | |||
This should allow ITrack to open, and from there you can go to '''Edit >> Options >> Check for Updates'''. | |||
[[Category:ITrack/Problems/Error Messages]] | [[Category:ITrack/Problems/Error Messages]] | ||
Revision as of 11:54, 22 January 2010
Problem:
There are many possible causes for this (usually rare) error message.
One of the most probable causes is that some of the ITrack binaries are out of date.
Solution:
For ISoft customers: If the problem reoccurs, contact ISoft and let them know what was happening before the error message occurred.
For ISoft employees: Make sure that you are using a fully updated version of ITrack. Oftentimes, when this error occurs you will not be able to open ITrack to reset updates. If this is the case then the quickest way to fix this problem is to transfer over the files:
- itrack.exe
- itsqlframework.dll
- itmysqlconnection_d.dll
This should allow ITrack to open, and from there you can go to Edit >> Options >> Check for Updates.
