Known Ebay Problems

Ebay Listing Problems

This wiki is for fixes to common (but show stopping) problems with our ebay extnesion and TurboLister

TurboLister HTML Problems

Not Displaying Correctly

• Cause

Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.

• Resolution

One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.

• Similar Problems

Problem is HTML or JavaScript related.

Template

• Cause

Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.

• Resolution

The fix is to delete or change the TurboLister template.

• Similar Problems

ITrack ebay Template is wrong or wrong ITrack ebay Template is being used

Image Problems

Before anything make sure all links look like: "http://www.cyclerecyclers.net/image.php?productcode={?ProductCode}&inventoryid={?PartNum}&imageid={X}" and X is replaced by a number that is greater than 0

Preview Image not Showing up

• Cause

This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini

• Resolution

Change the directory where ITrack looks for and saves images

No Images Show up

• Cause

This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers

• Resolution

Re-sync their images and make sure Replikwando is working

Steps for Debugging TurboLister Problems

1. Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present

2. Check to see if TurboLister is Throwing any Errors

3. Check Listing in TurboLister to make sure all values are correct and present

4. Make sure a TurboLister Template isn't interfering with Values sent from ITrack

5. (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly

6. Get TurboLister User File, Information, Settings, and Templates to test independently