Troubleshooting Connectivity
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Revision as of 14:46, 10 August 2016 by Hheffelbower (talk | contribs)
A user can have trouble accessing ITrack for many reasons. We may add to this list as we continue to receive calls on connectivity, but this should be a good starting point for connectivity issues.
Database Error #: 2003
While pinging an IP is not foolproof, it can show a problem. If you ping the IP from the error message and you receive "Request timed out," One of a few issues may be in play:
- OpenVPN is not running
- Check services.msc and look for the OpenVPN
