ITrack/IDispatch error 31826

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Revision as of 17:24, 11 February 2011 by Codeman (talk | contribs) (Giving this page a higher quality screenshot of the error message)
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IDispatchError31826.png

"Failed to retrieve data from the database."

Cause

This error occurs when Crystal was able to connect to a MySQL database, but the report query returned with an error.

Solution

Possible reasons the query would fail:

  • The ODBC driver is pointed at the wrong server.
  • Correct parameters were not passed in to the report.
  • Something wrong with the report you are trying to print (it is not up to date, or the user's database is not up to date).
  • The wrong report my be referenced in Edit >> Options >> Reports, causing ITrack to think that incorrect parameters are being passed in.
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