ITrack/Crystal Reports Failed to retrieve from the database

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Crystal Reports failed to get information to fill out the report, even though it did connect before the failure.


  • In most cases, this error is caused by the specific report.
    • Most likely, the internal query of the report failed when it was run. The report (or database structure) may be out of date.
  • Check ODBC, if its pointed to an actual server with a valid username and password but the database/table/field doesn't exist on this server(most likely because its not the correct server), you'll get this error.

Database Vendor Code: 506

This is caused by the MySQL ODBC driver incorrectly parsing comments. The bug is fixed as of version 5.2.4.