ITrack/FPG Integration

DISCONTINUED

As of 11/27/2023 FPG has shut down the integration, new versions of the desktop software will remove reference to the defunct integration.

Contact Info

FPG Email: ops@freightpartnersgroup.com
FPG Phone: (702) 725-3100 Option 2

Configuring FPG Integration

In order to use the FPG Freight integration in ITrack, a few steps must be completed (preliminary):

1. Contact FPG to get an account set up. (Tell them ISoft sent you so that you get the most competitive group negotiated rates)

2. Launch ITrack and go to the following menu, depending on your software version: ITrack Enterprise: Edit->Integrations->Shipping Integrations... ITrack Pro: Edit->Options (Shipping Integrations page)

3. Set or update the following settings:

-The temporary 'URL for shipping integration" should be https://shipping.isoftdata.com/v2/index.php

-Make sure 'Enable FPG shipping' is checked

-Make sure either "Use document salesperson as contact" is selected or enter a First and Last name

-Add an email address

-Click 'OK'

Getting a Shipping Quote

1. Create or open an existing sales order with at least one inventory line item

2. From the Sales Order Screen in Pro, click on 'Shipping Quote' and select 'View FPG shipping quote/schedule shipment'. In Enterprise, click on 'Advanced' and 'Get FPG shipping quote'

3. Source and Destination addresses should have street, city, zip, and at least a contact name. Any other required fields will be highlighted in red; these may change as their API is updated.

4. Once all the minimum required fields are filled out, you should be able to click 'Get Rates' and you'll see a list of quotes to select.

5. Once you hit 'Book', the shipment will be booked and a dispatch request sent to the chosen company. If the shipment is accepted, booked, and dispatched, you should be able to click on 'View Documents' to see the Bill of Lading

6. See the tips below for recommendations on getting accurate quotes

Helpful Tips

1. Full address and contact name are required. Phone number & company name should also be added, otherwise we use generic FPG defaults as a backup. Required fields, outside of address info, are marked. See following example for required field indicator:

2. Pallet is the default shipping unit or container, and it is assumed a standard size of 40x48

3. If a shipping unit other than pallet is chosen, and you don't add in container dimensions, the quote will be based off the largest product/line item

4. All of the sales order lines are loaded, by default onto a pallet container. You can select an item and click on a button to exclude it from the shipping quote. You can also select items and move them to a new shipping unit/container.

5. Same day pickup is less likely after 11 a.m.

6. Even after you've gotten to the list of quotes you may close the popup window and make edits to update the quotes.

Troubleshooting

1. If you don't see a Freight Partners Group section in the Shipping Integrations page, you are likely not on the correct version or haven't run current updates. Pro yards require minimum version 17 and Enterprise 36

2. If you've configured your Freight Partners Group settings in Enterprise and "Enable FPG shipping" is checked but you the 'Get FPG shipping quote' option is greyed out, you may not have the correct permissions. Make sure your user has, under the Sales Orders category, 'Quote FPG shipments' and 'Schedule FPG shipments'. You may need to close and reopen ITrack for the new settings to be used.

3. If you've booked a quote but don't see a BOL number in the response or you're unable to retrieve a BOL pdf, you should contact FPG: (702) 725-3100 Option 2 or email at ops@freightpartnersgroup.com