Difference between revisions of "ITrack/Crystal Reports Failed to retrieve from the database"

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(Crystal troubleshooting page)
 
(Edited for clarity)
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== Cause ==
== Cause ==
Crystal Reports failed to get information to fill out the report, but it did connect before the failure.
Crystal Reports failed to get information to fill out the report, even though it did connect before the failure.


== Solution ==
== Solution ==
This error is caused by the report itself, not ITrack directlyPlease contact ISoft and tell us which report you were trying to print and from what screen so we can get it taken care of!
This error is caused by the specific report.
 
The internal query of the report failed when it was runThe report (or database structure) may be out of date.


[[Category:Error Messages (ITrack)]]
[[Category:Error Messages (ITrack)]]
[[Category:Printing Error Messages (ITrack)]]
[[Category:Printing Error Messages (ITrack)]]

Revision as of 18:52, 23 June 2009

Cause

Crystal Reports failed to get information to fill out the report, even though it did connect before the failure.

Solution

This error is caused by the specific report.

The internal query of the report failed when it was run. The report (or database structure) may be out of date.