ITrack/Crystal Reports Unable to initialize crystal reports viewer

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This error will generally occur while trying to open an extension that makes use of the Crystal Reports viewer.


The crviewer.dll DLL is not registered on the computer.


  1. Open a command window (with Administrator privileges)
  2. Browse to the directory containing crviewer.dll (usually the ITrack installation directory)
  3. Run "regsvr32 crviewer.dll" (without quotes)

This batch file may do the job for you.