ITrack/IDispatch error 31816 - Logon failed

Logon failed.

Problem

This error occurs because the login information in ODBC is incorrect.

Solution(s)

• Open up ODBC, enter the correct information, and hit "Test" to confirm that you have a connection.
• If an ODBC entry exists for ITrack in the 'User DSN' tab, you should delete that out. The ODBC connections should be set up in the 'System DSN' tab.
• Try navigating to the reports directory and printing again.