ITrack/IDispatch error 31826

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IDispatchError31826.png

"Failed to retrieve data from the database."

Cause

This error occurs when Crystal was able to connect to a MySQL database, but the report query returned with an error.

Solution

Possible reasons the query would fail:

  • Something wrong with the report you are trying to print.
    • Report isn't up-to-date
    • User's database is not up to date
    • Correct parameters were not passed in to the report.
  • The ODBC driver is pointed at the wrong server.
  • The wrong report may be referenced in Edit > Options > Reports tab, causing ITrack to think that incorrect parameters are being passed in.
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