Difference between revisions of "ITrack/IDispatch error 31837 - Failed to open the connection"

Latest revision as of 10:52, 13 March 2012

This error occurs because the ODBC connection is not set up correctly.

Go into Control Panel > Administrative Tools > Data Sources (ODBC)
Go to the System DSN tab. Make sure to set it up as a System DSN and NOT a User DSN. (Learn about the differences)
Click the Configure... button on the right
Make sure that everything is set up correctly
- This includes ensuring that the ODBC datasource name matches the name of the database ITrack is currently connecting to. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'.

@@ Line 1: / Line 1: @@
-[[Image:Idispatch31837.PNG|400px|thumb|left]]
+[[Image:Idispatch31837.PNG]]
+== Cause ==
 This error occurs because the ODBC connection is not set up correctly.
-Go into '''Control Panel > Administrative Tools > Data Sources (ODBC)''', then go to the System DSN tab, hit the configure button, and make sure that everything is set up correctly.
+== Solution ==
+# Go into '''Control Panel > Administrative Tools > Data Sources (ODBC)'''
+# Go to the '''System DSN''' tab. Make sure to set it up as a '''System DSN''' and '''NOT''' a User DSN. ([http://digital.ni.com/public.nsf/allkb/852559036FB6447380256ADF007C3964 Learn about the differences])
+# Click the '''Configure...''' button on the right
+# Make sure that everything is set up correctly
+#* This includes ensuring that '''the ODBC datasource name matches the name of the database ITrack is currently connecting to'''.  If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'.
-[[Category:Printing Error Messages (ITrack)]]
+[[Category:ITrack/Printing Error Messages]]
 [[Category:ITrack/Support]]