Difference between revisions of "ITrack/IDispatch error 31837 - Failed to open the connection"
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# Click the '''Configure...''' button on the right | # Click the '''Configure...''' button on the right | ||
# Make sure that everything is set up correctly | # Make sure that everything is set up correctly | ||
#* This includes ensuring that '''the name | #* This includes ensuring that '''the ODBC datasource name matches the name of the database ITrack is currently connecting to'''. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'. | ||
[[Category:ITrack/Printing Error Messages]] | [[Category:ITrack/Printing Error Messages]] | ||
[[Category:ITrack/Support]] | [[Category:ITrack/Support]] | ||
Latest revision as of 10:52, 13 March 2012
Cause
This error occurs because the ODBC connection is not set up correctly.
Solution
- Go into Control Panel > Administrative Tools > Data Sources (ODBC)
- Go to the System DSN tab. Make sure to set it up as a System DSN and NOT a User DSN. (Learn about the differences)
- Click the Configure... button on the right
- Make sure that everything is set up correctly
- This includes ensuring that the ODBC datasource name matches the name of the database ITrack is currently connecting to. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'.
