Difference between revisions of "ITrack/IDispatch error 31837 - Failed to open the connection"
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[[Image:Idispatch31837.PNG | [[Image:Idispatch31837.PNG]] | ||
== Cause == | |||
This error occurs because the ODBC connection is not set up correctly. | This error occurs because the ODBC connection is not set up correctly. | ||
Go into '''Control Panel > Administrative Tools > Data Sources (ODBC)''' | == Solution == | ||
* This includes ensuring that the name of the ODBC connection matches the name of the database you're currently connecting to. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'. | * Go into '''Control Panel > Administrative Tools > Data Sources (ODBC)''' | ||
* Go to the System DSN tab | |||
* Hit the configure button | |||
* Make sure that everything is set up correctly | |||
** This includes ensuring that the name of the ODBC connection matches the name of the database you're currently connecting to. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'. | |||
[[Category:Printing Error Messages | [[Category:ITrack/Printing Error Messages]] | ||
[[Category:ITrack/Support]] | [[Category:ITrack/Support]] | ||
Revision as of 12:20, 31 October 2011
Cause
This error occurs because the ODBC connection is not set up correctly.
Solution
- Go into Control Panel > Administrative Tools > Data Sources (ODBC)
- Go to the System DSN tab
- Hit the configure button
- Make sure that everything is set up correctly
- This includes ensuring that the name of the ODBC connection matches the name of the database you're currently connecting to. If you connect to `itrackpro_testing`, you need an ODBC connection named 'itrackpro_testing'.
