Difference between revisions of "ITrack/Quickbooks/Object specified in the request cannot be found"

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Object "[some Quickbooks ID]" specified in the request cannot be found.  QuickBooks error message: Invalid argument.  The specified record does not exist in the list. Code: 3120.
Object "[some Quickbooks ID]" specified in the request cannot be found.  QuickBooks error message: Invalid argument.  The specified record does not exist in the list.
 
The error code can vary, depending on the object that was being exported to Quickbooks.


== Cause ==
== Cause ==
Line 5: Line 7:


== Solution ==
== Solution ==
In the case of a Invoice or Payment, you probably need to go to customer tab on the Quickbooks screen and double click the customer on the invoice/payment, then select the correct corresponding customer in Quickbooks. Then try to repush the invoice/payment to Quickbooks.
Make sure that all of the objects on the thing you are trying to push (not the thing you are trying to push itself) are synced with Quickbooks.
 
Do this by finding them in the appropriate list, double-clicking on them, and selecting the correct object in Quickbooks.
 
To find out which object may need to be resynced with Quickbooks, refer to the list of Quickbooks object [[ITrack/Pro/Quickbooks_Screen/Installation#Dependencies|dependencies]].
 
{{Tip
|This error can be encountered if the words in the Quick Books account names are separated by more than one space.
}}

Latest revision as of 15:13, 5 May 2017

Object "[some Quickbooks ID]" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

The error code can vary, depending on the object that was being exported to Quickbooks.

Cause

This usually happens because something became unsynced between ITrack and Quickbooks (some object was altered in Quickbooks in such a way that Quickbooks gave it a new ID that ITrack doesn't know about).

Solution

Make sure that all of the objects on the thing you are trying to push (not the thing you are trying to push itself) are synced with Quickbooks.

Do this by finding them in the appropriate list, double-clicking on them, and selecting the correct object in Quickbooks.

To find out which object may need to be resynced with Quickbooks, refer to the list of Quickbooks object dependencies.

Tip
This error can be encountered if the words in the Quick Books account names are separated by more than one space.