Difference between revisions of "Known Ebay Problems"

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(Image Problems)
(Misspelling, formatting)
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==Ebay Listing Problems==
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This wiki is for fixes to common (but show stopping) problems with our ebay extension and TurboLister
This wiki is for fixes to common (but show stopping) problems with our ebay extnesion and TurboLister
 
  
 
==TurboLister HTML Problems==
 
==TurboLister HTML Problems==
 
===Not Displaying Correctly===
 
===Not Displaying Correctly===
*'''Cause'''
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====Cause====
 
Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.  
 
Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.  
  
*'''Resolution'''
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====Resolution====
 
One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.  
 
One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.  
  
*'''Similar Problems'''
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====Similar Problems====
 
Problem is HTML or JavaScript related.
 
Problem is HTML or JavaScript related.
  
 
===Template===
 
===Template===
*'''Cause'''
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====Cause====
 
Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.  
 
Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.  
  
*'''Resolution'''
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====Resolution====
 
The fix is to delete or change the TurboLister template.
 
The fix is to delete or change the TurboLister template.
  
*'''Similar Problems'''
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====Similar Problems====
 
ITrack ebay Template is wrong or wrong ITrack ebay Template is being used
 
ITrack ebay Template is wrong or wrong ITrack ebay Template is being used
  
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===Preview Image not Showing up===
 
===Preview Image not Showing up===
*'''Cause'''
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====Cause====
 
This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini
 
This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini
  
*'''Resolution'''
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====Resolution====
 
Change the directory where ITrack looks for and saves images
 
Change the directory where ITrack looks for and saves images
  
 
===No Images Show up===
 
===No Images Show up===
*'''Cause'''
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====Cause====
 
This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers
 
This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers
  
*'''Resolution'''
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====Resolution====
 
Re-sync their images and make sure Replikwando is working
 
Re-sync their images and make sure Replikwando is working
  
 
==Steps for Debugging TurboLister Problems==
 
==Steps for Debugging TurboLister Problems==
1. Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present
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# Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present
 
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# Check to see if TurboLister is Throwing any Errors
2. Check to see if TurboLister is Throwing any Errors
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# Check Listing in TurboLister to make sure all values are correct and present
 
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# Make sure a TurboLister Template isn't interfering with Values sent from ITrack
3. Check Listing in TurboLister to make sure all values are correct and present
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# (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
 
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# Get TurboLister User File, Information, Settings, and Templates to test independently
4. Make sure a TurboLister Template isn't interfering with Values sent from ITrack
 
 
 
5. (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
 
 
 
6. Get TurboLister User File, Information, Settings, and Templates to test independently
 

Revision as of 14:39, 18 September 2013

This wiki is for fixes to common (but show stopping) problems with our ebay extension and TurboLister

TurboLister HTML Problems

Not Displaying Correctly

Cause

Sometimes HTML won't display correctly if it has certain Javascript or CSS elements.

Resolution

One fix for this is to make sure TurboLister is up to date and make sure that you are using Turbo Lister 2. If a Description is still not displaying correctly try taking the Description and putting it into an html document and opening it in your browser.

Similar Problems

Problem is HTML or JavaScript related.

Template

Cause

Sometimes users will have additional templates in turbolister to help with things like return policy and shipping details but this can also cause problems with the price, auction format, title, and description being changed.

Resolution

The fix is to delete or change the TurboLister template.

Similar Problems

ITrack ebay Template is wrong or wrong ITrack ebay Template is being used

Image Problems

Before anything make sure all links look like: "http://www.cyclerecyclers.net/image.php?productcode={?ProductCode}&inventoryid={?PartNum}&imageid={X}" and X is replaced by a number that is greater than 0

Preview Image not Showing up

Cause

This means that they don't have images in their ITrack image directory which can be found under "imagesdir" in the Host.ini

Resolution

Change the directory where ITrack looks for and saves images

No Images Show up

Cause

This usually means that images aren't sync'd so it assumes there are no pictures associated with the part trying to be listed on HTP/Recyclers/Cyclerecyclers

Resolution

Re-sync their images and make sure Replikwando is working

Steps for Debugging TurboLister Problems

  1. Check the CSV Created by ITrack before it is imported into TurboLister and make sure all values are correct and present
  2. Check to see if TurboLister is Throwing any Errors
  3. Check Listing in TurboLister to make sure all values are correct and present
  4. Make sure a TurboLister Template isn't interfering with Values sent from ITrack
  5. (If Description Related) Copy out description into an HTML document and open it in a Web Browser to see if it displays correctly
  6. Get TurboLister User File, Information, Settings, and Templates to test independently