Difference between revisions of "EchoVNC Viewer"
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Daytonlowell (talk | contribs) (New page: ==Setup== # Download the http://tools.isoftdata.com/EchoVNC-2.35-Setup.exe Echo VNC Installer # Run through the installer, selecting all the defaults, except the the '''"Run the EchoV...) |
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==Setup== | ==Setup== | ||
# Download the | # Download the [http://tools.isoftdata.com/EchoVNC-2.35-Setup.exe Echo VNC Installer] | ||
# Run through the installer, selecting all the defaults, except the the '''"Run the EchoVNC Startup Wizard"'''. | # Run through the installer, selecting all the defaults, except the the '''"Run the EchoVNC Startup Wizard"'''. | ||
# Once the install has finished, run the Echo VNC Viewer. It should be on your desktop | # Once the install has finished, run the Echo VNC Viewer. It should be on your desktop | ||
# Click the '''Options''' button | # Click the '''Options''' button and then click the '''EchoServer''' tab | ||
# Click the '''Add...''' button in the bottom left corner | # Click the '''Add...''' button in the bottom left corner | ||
# In the dialog that appears enter vnc.isoftdata.com for the "'''EchoServer IP or DNS:'''" | # In the dialog that appears enter '''vnc.isoftdata.com''' for the "'''EchoServer IP or DNS:'''" | ||
# Enter in your '''UserID''' and '''Password''' which should have been created for you by Brian | # Enter in your '''UserID''' and '''Password''' which should have been created for you by Brian | ||
==Using== | ==Using== | ||
# To connect a | # To connect to a customer's computer, they must first run the Instant VNC application to connect to the ISoft VNC server. | ||
# Before they connect, ask them what it their '''Login Name | ## If they don't have InstantVNC already, they will need to go to dl.isoftdata.com | ||
## Then click the Instant VNC link at the top | |||
# Before they connect, ask them what it their '''Login Name''' is. (by default its their computer name) | |||
# Once they have connected, find their login name in the Echo VNC Viewer list. | # Once they have connected, find their login name in the Echo VNC Viewer list. | ||
# Double click it to open the VNC session which will allow you to control their machine. | # Double click it to open the VNC session which will allow you to control their machine. | ||
| Line 64: | Line 66: | ||
====Item O==== | ====Item O==== | ||
Reboots the host machine | Reboots the host machine | ||
[[Category:ITrack/Support]] | |||
Latest revision as of 11:59, 15 September 2009
Setup
- Download the Echo VNC Installer
- Run through the installer, selecting all the defaults, except the the "Run the EchoVNC Startup Wizard".
- Once the install has finished, run the Echo VNC Viewer. It should be on your desktop
- Click the Options button and then click the EchoServer tab
- Click the Add... button in the bottom left corner
- In the dialog that appears enter vnc.isoftdata.com for the "EchoServer IP or DNS:"
- Enter in your UserID and Password which should have been created for you by Brian
Using
- To connect to a customer's computer, they must first run the Instant VNC application to connect to the ISoft VNC server.
- If they don't have InstantVNC already, they will need to go to dl.isoftdata.com
- Then click the Instant VNC link at the top
- Before they connect, ask them what it their Login Name is. (by default its their computer name)
- Once they have connected, find their login name in the Echo VNC Viewer list.
- Double click it to open the VNC session which will allow you to control their machine.
- The name that displays in the title bar of the window is the actual Windows computer name and in parenthesis is the ip addresses for the machine
- The name that displays in the white box on the right is what they named it (see step 1).
Toolbar Buttons
Item A
Sends Ctrl+Alt+Del to the host
Item B
Toggles full screen mode on and off
Item C
Brings up the Connection Options dialog box. In this dialog you can do scale the view of their machine so you don't have to scroll.
Item D
Refreshes the screen
Item E
Sends 'Start' to host (Ctrl+Esc)
Item F
Allows for sending a custom key combination to the host
Item G
Brings up the status window.
Item H
Closes the connection
Item I
Hides the toolbar (can be toggled with Ctrl+Alt+F9)
Item J
Toggles the remote input and blank monitor
Item K
Open the file transfer dialog where you can transfer files between your machine and the remote machine.
Item L
Will let you select a single window to interact with rather then their entire desktop.
Item M
Shows the full desktop
Item N
Opens a chat with the remote user
Item O
Reboots the host machine
