- Download the Echo VNC Installer
- Run through the installer, selecting all the defaults, except the the "Run the EchoVNC Startup Wizard".
- Once the install has finished, run the Echo VNC Viewer. It should be on your desktop
- Click the Options button and then click the EchoServer tab
- Click the Add... button in the bottom left corner
- In the dialog that appears enter vnc.isoftdata.com for the "EchoServer IP or DNS:"
- Enter in your UserID and Password which should have been created for you by Brian
- To connect to a customer's computer, they must first run the Instant VNC application to connect to the ISoft VNC server.
- If they don't have InstantVNC already, they will need to go to dl.isoftdata.com
- Then click the Instant VNC link at the top
- Before they connect, ask them what it their Login Name is. (by default its their computer name)
- Once they have connected, find their login name in the Echo VNC Viewer list.
- Double click it to open the VNC session which will allow you to control their machine.
- The name that displays in the title bar of the window is the actual Windows computer name and in parenthesis is the ip addresses for the machine
- The name that displays in the white box on the right is what they named it (see step 1).
Sends Ctrl+Alt+Del to the host
Toggles full screen mode on and off
Brings up the Connection Options dialog box. In this dialog you can do scale the view of their machine so you don't have to scroll.
Refreshes the screen
Sends 'Start' to host (Ctrl+Esc)
Allows for sending a custom key combination to the host
Brings up the status window.
Closes the connection
Hides the toolbar (can be toggled with Ctrl+Alt+F9)
Toggles the remote input and blank monitor
Open the file transfer dialog where you can transfer files between your machine and the remote machine.
Will let you select a single window to interact with rather then their entire desktop.
Shows the full desktop
Opens a chat with the remote user
Reboots the host machine