Difference between revisions of "ITrack/Crystal Reports Failed to retrieve from the database"

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== Cause ==
== Cause ==
Crystal Reports failed to get information to fill out the report, but it did connect before the failure.
Crystal Reports failed to get information to fill out the report, even though it did connect before the failure.


== Solution ==
== Solution ==
This error is caused by the report itself, not ITrack directlyPlease contact ISoft and tell us which report you were trying to print and from what screen so we can get it taken care of!
* In most cases, this error is caused by the specific report.
** Most likely, the internal query of the report failed when it was runThe report (or database structure) may be out of date.
* Check [[ITrack/ODBC|ODBC]], if its pointed to an actual server with a valid username and password but the database/table/field doesn't exist on this server(most likely because its not the correct server), you'll get this error.


[[Category:Error Messages (ITrack)]]
==Database Vendor Code: 506==
[[Category:Printing Error Messages (ITrack)]]
This is caused by the MySQL ODBC driver incorrectly parsing comments. The bug is fixed as of version 5.2.4.
* http://bugs.mysql.com/bug.php?id=53891
 
[[Category:ITrack/Problems/Crystal Reports]]

Latest revision as of 16:20, 10 February 2015

Cause

Crystal Reports failed to get information to fill out the report, even though it did connect before the failure.

Solution

  • In most cases, this error is caused by the specific report.
    • Most likely, the internal query of the report failed when it was run. The report (or database structure) may be out of date.
  • Check ODBC, if its pointed to an actual server with a valid username and password but the database/table/field doesn't exist on this server(most likely because its not the correct server), you'll get this error.

Database Vendor Code: 506

This is caused by the MySQL ODBC driver incorrectly parsing comments. The bug is fixed as of version 5.2.4.