Difference between revisions of "Failed to download the file"

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==Solution==
==Solution==
If you ever run into this error, let Justin know. If Justin is unavailable, get Brian.  Remind the lucky person that the issue is most likely networking/router-related.
* On slow connections you may hit the AU's timeout before the module is done downloading. Try going into the [updater] section of host.ini and increasing the value of the "auto_check_delay" setting.
 
* Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.
Document your success/failure here.
* Another thing to check is that your updater settings are correct in host.ini. In the [general] section, the line should be updatedir=.\Updates. If there is a path to a directory in that setting, then ITrack may not be loading updates correctly because of spaces in the directory path.
 
In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.
 
==The Workaround==
After getting Justin/Brian, here are the POSSIBLE steps for a fix (unconfirmed):
 
*Change the computer's IP address (either give it a static one, or change its location to a different outlet if possible).
*Restart/Power cycle router/switch/hub. If hub, find the switch/router it connects to and cycle it too.
*Play around with dhcpd.conf if necessary/possible.
 
==Further things to try==
Since the error is most likely network-related, windows machines can try the following:
*netsh interface ip delete arpcache
*netsh interface ip delete neighbors
*netsh interface ip delete destinationcache

Latest revision as of 08:20, 10 July 2020

Problem

Upon turning a user on in the Auto Updater system, they get the follow error when ITrack attempts to download an update:

"Failed to download the file <filename> 2 times (No error provided.). Keep trying?"

FailedToDownloadTheFile.png

Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules).

Solution

  • On slow connections you may hit the AU's timeout before the module is done downloading. Try going into the [updater] section of host.ini and increasing the value of the "auto_check_delay" setting.
  • Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.
  • Another thing to check is that your updater settings are correct in host.ini. In the [general] section, the line should be updatedir=.\Updates. If there is a path to a directory in that setting, then ITrack may not be loading updates correctly because of spaces in the directory path.
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