Difference between revisions of "Failed to download the file"

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[[Image:FailedToDownloadTheFile.png]]
[[Image:FailedToDownloadTheFile.png]]


Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules), and bears further investigation.
Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules).


==Solution==
==Solution==
Open update.log and see what the error message was.  If it doesn't include a number, ask a dev.
If you ever run into this error, let Justin know.  If Justin is unavailable, get Brian.  Remind the lucky person that the issue is most likely networking/router-related.


If you ever run into this error, let Brian know, according to him: "That error may be generally related to a query error."
Document your success/failure here.
 
There is no real solution to this problem at this time.


In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.
In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.


==The Workaround==
==The Workaround==
It makes me sad to have to write this: For now, turn the user off in the Auto Updater and manually copy the latest binaries to their machine.  Next time they call and bitch about things being broken, do it again. Do this until their is a real solution to this problem.
After getting Justin/Brian, here are the POSSIBLE steps for a fix (unconfirmed):
 
*Change the computer's IP address (either give it a static one, or change its location to a different outlet if possible).
*Restart/Power cycle router/switch/hub.  If hub, find the switch/router it connects to and cycle it too.
*Play around with dhcpd.conf if necessary/possible.

Revision as of 15:37, 24 April 2012

Problem

Upon turning a user on in the Auto Updater system, they get the follow error when ITrack attempts to download an update:

"Failed to download the file <filename> 2 times (No error provided.). Keep trying?"

FailedToDownloadTheFile.png

Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules).

Solution

If you ever run into this error, let Justin know. If Justin is unavailable, get Brian. Remind the lucky person that the issue is most likely networking/router-related.

Document your success/failure here.

In some rare cases, disabling/uninstalling firewall/anti-virus software has fixed the issue.

The Workaround

After getting Justin/Brian, here are the POSSIBLE steps for a fix (unconfirmed):

  • Change the computer's IP address (either give it a static one, or change its location to a different outlet if possible).
  • Restart/Power cycle router/switch/hub. If hub, find the switch/router it connects to and cycle it too.
  • Play around with dhcpd.conf if necessary/possible.
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