Failed to download the file
From ISoft Wiki
Revision as of 13:24, 17 February 2014 by Jmckinstry (talk | contribs)
Problem
Upon turning a user on in the Auto Updater system, they get the follow error when ITrack attempts to download an update:
"Failed to download the file <filename> 2 times (No error provided.). Keep trying?"
Current incarnation is the server returning Error 409 (indicates broken http stream or file resource conflict, or web server denying due to file rules).
Solution
Obtain an up-to-date base set of binaries for your product and overwrite your installed versions with them. Newer versions of ITrack.exe have a fix in them to correct the two-update issue. Once the up-to-date files are in, update the product as usual using the AU.
