ITrack/Reports print out with wrong size or orientation

Sometimes a report will print out successfully, but will print landscape instead of portrait (or vice versa) or will not fit on the page correctly.

Cause

Something must be wrong with the page layout in either Windows or Crystal.

Solution

1. Check to make sure all the settings for your printer are correct. (Find the printer in Windows, go into its properties, look at the margins, page setup, orientation, etc.) This is most often the culprit. To double-check that everything is set correctly, try comparing your printer's settings against another printer that you already know prints things out how they *should* be printed out.

2. If everything is set correctly in Windows and you are still experiencing problems, then it is probably an issue with the Crystal report or (more likely) the report's width/height/orientation settings in the database. Please contact ISoft and ask us to take a look at this issue.