Difference between revisions of "ITrack/Reports print out with wrong size or orientation"

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(Merged Brad's debug-encouraging changes with my it's-probably-something-isoft-will-have-to-fix version.)
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==Cause==
==Cause==
Something must be wrong with the page layout (or size) in either Windows or Crystal.
Either
* Windows thinks that the page is the wrong size.
* Crystal thinks that the page is the wrong size.


==Solution==
==Solution==
 
* If Windows is confused, the printer properties in Windows will have to be changed to reflect your printer and paper.
1. Check to make sure all the settings for your printer are correct. (Find the printer in Windows, go into its properties, look at the margins, page setup, orientation, etc.) This is most often the culprit.  To double-check that everything is set correctly, try comparing your printer's settings against another printer that you already know prints things out how they *should* be printed out.
In case this is the problem, check to make sure all the settings for your printer are correct. (Find the printer in Windows, go into its properties, look at the margins, page setup, orientation, etc.) To double-check that everything is set correctly, try comparing your printer's settings against another printer that you already know prints things out how they ''should'' be printed out.
 
* If Crystal is confused, the report itself will have to be modified, or (more likely) the width/height/orientation settings changed.
2. If everything is set correctly in Windows and you are still experiencing problems, then it is probably an issue with the Crystal report or (more likely) the report's width/height/orientation settings in the database.  Please contact ISoft and ask us to take a look at this issue.


[[Category:Problems (ITrack)]]
[[Category:Problems (ITrack)]]

Revision as of 13:22, 20 November 2008

Sometimes a report will print out successfully, but will print landscape instead of portrait (or vice versa) or will not fit on the page correctly.

Cause

Either

  • Windows thinks that the page is the wrong size.
  • Crystal thinks that the page is the wrong size.

Solution

  • If Windows is confused, the printer properties in Windows will have to be changed to reflect your printer and paper.

In case this is the problem, check to make sure all the settings for your printer are correct. (Find the printer in Windows, go into its properties, look at the margins, page setup, orientation, etc.) To double-check that everything is set correctly, try comparing your printer's settings against another printer that you already know prints things out how they should be printed out.

  • If Crystal is confused, the report itself will have to be modified, or (more likely) the width/height/orientation settings changed.
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