ITrack/Installation

This guide will help you setup ITrack for a new user. It is meant for both Pro and Enterprise.

Server Side

MySQL Installation

Tip

Server side setups only need to be completed for new customers

1. Download MySQL 5.0 from dl.isoftdata.com
2. Install MySQL
3. Run the MySQL Server Instance Configuration Wizard
   1. Detailed Configuration
   2. Developer Machine(If its a dedicated server, choose one of the other options)
   3. Non-Transactional Database Only
   4. Uncheck "Enable Strict Mode" and check "Add firewall exception"
4. Check to make sure port 3306 is allowed in any firewall that may exist

Database Setup

1. Download and Install SQLyog
2. Run the SQL scripts in SVN in the correct order to create/populate/update the database
3. Create a directory somewhere on the server and share it so that everyone has read/write privileges
   1. Create Reports, Images and Attachments sub directories
   2. Copy the latest reports from SVN to the reports directory

And Don't forget

1. Setup the Image Uploader
2. Setup Replikwando

Client Side

Installing ITrack

1. Download the ITrack installer for the specific product
   • ITrack Pro Installer (HT)
   • ITrack Pro Installer (Auto)
   • ITrack Enterprise Installer
2. Run the Installer
3. The setup program will install the following:
   • ITrack
   • Crystal 11
   • PDF Creator
   • MySQL ODBC connection
   • Instant VNC
   • ITrack Registration
4. During the installation of PDF Creator you do NOT need to put an icon on the desktop. Also, when the installer for PDF Creator finishes, there is no need to restart the computer.
5. When the ITrack Registration program runs, it will generate a random product code for that computer. This code is not guaranteed to be unique on our autoupdate server! You should make sure it is unique by adding it to our autoudate system as soon as possible. If it is not unique, you should clear the product code out of the registry and run ITrack Registration to generate a new one.
6. To finish registering ITrack, enter a release code into the ITrack Registration program. You can generate a release code using the Code Generator which is available in SVN.

Configuration

1. Open up the directory where ITrack is installed
2. If ITrack won't be run as an admin, you will need to give full permissions to everyone for the ITrack directory for updating purposes
   1. If its on a XP Home machine, run this command to set the correct permissions:

cacls "C:\Program Files\ISoft Data Systems\ITrack Pro" /T /P Everyone:F

1. Open the host.ini file with a text editor
2. In the database section set hostname equal to the name of the server
   1. The server name can be found by doing a customer search on Kung Fu.
3. In the general section set the reportsdir, imagesdir, and attachdir to their corresponding directory created on the server (see step 7.1 in the "Server Side" section)
   1. Go to my computer and type the name of the server into the address bar, preceded by two backslashes (\\<server name>)
   2. This will allow you to find what the directories are called
4. Put the computer in the Update System
   1. Add a new customer
5. Turn on updates for this computer
   1. Go to Manage Customers
   2. Select the computer that you are working on (the company, then the same name as your VNC Connection)
   3. When installing Pro - select all of the updates EXCEPT Master Test, New Update Test, and QB Extension List.
   4. When installing Enterprise - select all of the appropriate extensions. For example, if you are installing ITrack for a customer who doesn't need the QuickBooks extension... don't select the QuickBooks extension. This section is being rapidly changed/updated at the moment, but using common sense will help you get the job done.
6. Launch ITrack
7. Confirm that it downloads the latest updates
8. Restart ITrack
9. Setup the MySQL ODBC Connector
10. Pat yourself on the back

Note: If you want to run ITrack with a different configuration file, create a shortcut and change "Target" in its properties to have a -i configfile at the end (where configfile is the name of the new configuration file). Example: "C:\Program Files\ISoft Data Systems\ITrack Pro\itrack.exe" -i host2.ini